FAQnew

FAQ

We offer world wide free shipping. Fairness is our motto and that’s why we treat everyone the same way no matter where you live.

As soon as your order is leaving our warehouse you will receive an email with a confirmation and a tracking number from DHL to check on the location of your COSTABOARD.

Please note that we cannot send your COSTABOARD package to packing stations because it is too big and will therefore be sent back to us automatically. Exception: If you only ordered the NLG SPHERE, it is not a problem.

If you didn’t get an email of confirmation, please check your spam folder; sometimes those emails get lost there ;).

To learn more about our shipping policy visit our terms & conditions.

We know you are pretty excited to be riding your COSTABOARD and that’s why we try our best to keep the delivery time as short as possible. Usually we process your order within 1 working day (Monday to Friday), get it ready for shipping and hand it over to DHL. In some rare cases it can take up to 2 working days. If you order on a Friday or over the weekend your package will get shipped out on Monday.



How long does it take for my order to arrive?



DHL terms (in working days, data without guarantee, subject to change):

- Germany: 1-2 
- Belgium, Denmark, France: 2 
- Austria: 2-5

- Czech Republic, Italy, Luxembourg, Poland, Slovenia, Sweden: 3
- Finland, Greece, Hungary, Netherlands: 4
- Malta, Norway, Portugal, Spain: 4 - 5
- Switzerland: 4-7
- Romania, Croatia: 4 - 7
- United Kingdom: 2 (+customs clearance)
- Canada: 5 - 7 (+customs clearance)
- USA: 6 (+customs clearance)

For delivery times to other countries please check the DHL website or write us an email to contact@costaboard.com

Every COSTABOARD comes together with our COSTABOARD ROLLER.


SPECS COSTABOARD:
material: certified wood from Europe

dimensions: 78 x 31 cm x 1,2 cm (REGULAR) / 1,6 cm (STRONG)

weight: REGULAR 1,3 kg, STRONG 1,7 kg 



To assure you the right FLEX you can choose between two types of thickness for the 
COSTABOARD depending on your weight: If you weigh less than 100 kg, choose REGULAR. If you have more than 100 kg, please choose STRONG. Both versions cost the same.

Specs COSTABOARD ROLLER:
material: eco-friendly cork from Portugal

dimensions: ca. 40 cm x 10 cm (diameter)

Specs NLG SPHERE 

material: natural rubber 

dimensions: approx. 6 cm diameter

Looking for a new challenge? Make sure to check out our NLG SPHERE which makes COSTABOARDING even more exciting and fun.


Can I order the COSTABOARD ROLLER separately?
We are sorry. We only offer the roller together with our board since they are working together in perfect harmony to create the best riding experience and maximum fun.


Is the COSTABOARD for beginners or only pros?

Our COSTABOARD is for everyone and suits every fitness level whether you are a beginner, intermediate or pro. You will enjoy our COSTABOARD!



Is the COSTABOARD suitable for kids?

There is no age restriction for our COSTABOARD.
But we recommend to take it slow in the beginning, to start on a soft surface like a yoga matt or carpet and to make sure to hold on to something or someone.
Let your kid try it out and if he*she does not like it, we take the board back, within 3 months.


Can I use the COSTABOARD as a skim board?

Please just don’t! Our COSTABOARD is no skimboard and it does not like to go for a dip in the water. Our wood would not be too happy about it.


Do I need a mat for COSTABOARDING?
Most people prefer to use a mat underneath the COSTABOARD. Usually a regular yoga mat does the job. It’s not needed because our kork roll is not slippery. But we recommend using a mat in case you want to protect your floor or to make the surface more even (for example the lawn outdoors).


Can I use the COSTABOARD for physiotherapy?

Our COSTABOARD has been used very successfully in physiotherapy. However, please consult advice from your doctor if it fits to your therapy! 


We are working on being able to offer our boards in the future in stores near you.
For now you can only order online. If you need any help with your order or have a question, don’t hesitate to shoot us an email to contact@costaboard.com.
 For questions regarding an existing order make sure to include your order number so we can get back to you as fast as possible.


Is it possible to pick up the COSTABOARD in Berlin?

At the moment it is not, we are sorry. But we are working on a solution to make it possible in the near future.

You want to send your COSTABOARD back to us? You are unhappy with it? It was supposed to be a present but turned out to be not the right one? It’s just chilling unused in your apartment?

We give you the opportunity to send us the board back within 3 months after receiving it even with marks of usage. Just send us an email to contact@costaboard.com.
 We will send you a return ticket and you get your money back once we receive the board.


Your COSTABOARD is damaged or broken?

No problemo, amigo, happens to the best of us.
We want you to be able to get back on your COSTABOARD as soon as possible and will send you a replacement free of charge.


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