Shipping & Delivery
We offer world wide free shipping. Fairness is our motto and that’s why we treat everyone the same way no matter where you live.
As soon as your order is leaving our warehouse you will receive an email with a confirmation and a tracking number from DHL to check on the location of your COSTABOARD.
Please note that we cannot send your COSTABOARD package to packing stations because it is too big and will therefore be sent back to us automatically. Exception: If you only ordered the NLG SPHERE, it is not a problem.
If you didn’t get an email of confirmation, please check your spam folder; sometimes those emails get lost there ;).
We know you are pretty excited to be riding your COSTABOARD and that’s why we try our best to keep the delivery time as short as possible. Usually we process your order within 1 working day (Monday to Friday), get it ready for shipping and hand it over to DHL. In some rare cases it can take up to 2 working days. If you order on a Friday or over the weekend your package will get shipped out on Monday.
How long does it take for my order to arrive?
DHL terms (in working days, data without guarantee, subject to change):
- Germany: 1-2
- Belgium, Denmark, France: 2
- Austria: 2-5
- Czech Republic, Italy, Luxembourg, Poland, Slovenia, Sweden: 3
- Finland, Greece, Hungary, Netherlands: 4
- Malta, Norway, Portugal, Spain: 4-5
- Switzerland: 4-7
- Romania, Croatia: 4-7
- United Kingdom: 2 (+customs clearance)
- Canada: 5-7 (+customs clearance)
- USA: 6 (+customs clearance)
For delivery times to other countries please check the DHL website or write us an email to firstname.lastname@example.org